*** SAMPLES MUST BE RECEIVED BY DUNWOODY LABS FROM MONDAY-THURSDAY. IF YOU ARE DRAWING ON FRIDAY OR THE WEEKEND, PLEASE CALL CUSTOMER SERVICE FOR FURTHER INSTRUCTIONS. ***
The kits are sent to the provider’s office, and each kit includes everything you need to send the samples to Dunwoody Labs: instructions, requisitions, collection tubes, transfer pipettes (if needed), clinical packs, freezer bricks, insulated shipping materials, and a shipping bag.
Your return shipping is pre-paid, so a return label is included in each kit. Most samples (all whole blood, plasma, and urine) are required to be shipped back to us overnight, so timely shipping is necessary and no over-weekend shipping is allowed.
For all blood tests, your office must have the ability to draw a blood sample, or arrange for the patient to get a freshly drawn blood sample to you. If a plasma sample is required, then your office, or an outside draw station, must have the ability to centrifuge the blood before the sample is shipped.
All tests require a physician’s order or that of another appropriately licensed health care provider.
Samples that require urine or saliva may be shipped directly by the patient in the provided pre-paid kit.
When you need more kits, just let us know and we’ll send another batch.